FAQs

We currently ship to all 50 US states, including Alaska and Hawaii. Some products and addresses have delivery restrictions; available options are shown at checkout. We do not currently ship internationally or to US territories. For PO boxes or military addresses, contact us before ordering so we can confirm service for your item and address.

Orders are normally processed within 1–2 business days. Orders placed before 12:00 noon Pacific Time on a business day may begin processing that day; after the cutoff or on a non-business day, processing begins the next business day. Same-day processing does not guarantee same-day dispatch. Business days are Monday through Friday, excluding US public holidays.

For eligible in-stock US-warehouse items fulfilled by Amazon MCF and going to the contiguous United States, standard shipping normally takes 3–7 business days after dispatch, in addition to processing. The typical total estimate is 4–9 business days from the applicable processing start date. Dates are estimates, not guarantees.

The Hard Boiled Egg Steamer ships from China. Its standard shipping estimate is 10–16 business days after dispatch, in addition to the usual 1–2 business days of processing, for a typical total of 11–18 business days from the applicable processing start date. It qualifies for the same $15 free-standard-shipping threshold after discounts. Cleangor covers import duties and customs clearance charges, so customers do not pay additional import charges for this shipment. See our Shipping Policy.

These are estimates. Alaska, Hawaii, remote areas, larger items and special addresses may take longer. Review any delivery estimate shown for your item and contact us before ordering if you need it by a specific date.

Yes. Orders with a merchandise subtotal of $15 or more after applicable product discounts qualify for free standard shipping within our delivery area, including Alaska and Hawaii where the product is eligible for delivery. Tax and shipping do not count toward the threshold. For orders below $15, the shipping charge is shown at checkout before payment.

In-stock products other than the Hard Boiled Egg Steamer are fulfilled from US inventory through Amazon Multi-Channel Fulfillment. Amazon selects the facility and delivery service for those orders. The Hard Boiled Egg Steamer ships directly from China. The carrier and tracking information will be provided after dispatch. Our business mailing address is not a shipping warehouse.

Yes. We provide tracking information after dispatch. Use the tracking link in your shipping notification to follow your package. If you cannot find it, check your spam folder or contact support@cleangortech.com with your order number.

An order with multiple items may arrive in separate packages. Follow the tracking information provided for each shipment. If something appears to be missing, contact us with your order number and the items you have received.

Contact support@cleangortech.com if the delivery estimate has passed, tracking shows a delivery problem, or a parcel is missing. Also contact us if tracking has not moved for 14 days; you can ask for help sooner and do not need to wait 14 days when a problem is apparent.

Send your order number and tracking details. We will investigate with the fulfillment and delivery providers and arrange an appropriate resolution. See our Shipping Policy for full details.

Email support@cleangortech.com as soon as possible, preferably within 24 hours of ordering, with your order number and the corrected full address. We will check whether fulfillment still allows a change. A correction cannot be guaranteed once warehouse processing has progressed or the package is in transit.

Select your product and available option, choose the quantity, and add it to your cart. Review the cart, then complete Shopify checkout. Confirm your delivery address, discount, shipping, tax and total before paying.

Contact support@cleangortech.com promptly, preferably within 24 hours, with your order number and the change you need. Changes and cancellations depend on the fulfillment status; a request within 24 hours is not a guarantee. If processing has progressed too far, eligible items can follow our return process.

Check the product page for the description, dimensions, available options and current purchase availability. Select the option you want before adding it to your cart. For help with compatibility, materials or choosing an option, send us the product name or link and your question through our contact form.

Request a return within 30 days after delivery. For a change of mind, the product must be unused and in its original condition, with its original packaging and included parts, accessories and instructions where applicable. Keep your order confirmation or proof of purchase.

We also handle defects, shipping damage, missing parts and incorrect items. Read our Refund Policy for the full conditions.

Email support@cleangortech.com with your order number, product and option, and the reason for your return. For a product issue, include useful photos if available or describe the problem.

Contact us before sending anything back. Once approved, we will provide the correct return address and label or shipping instructions. Do not send returns to our company mailing address.

For a change of mind or another buyer-caused return, you pay return shipping, and any original outbound shipping charge is not refunded. We do not charge a restocking fee.

For defects, shipping damage, missing parts or an incorrect item, Cleangor covers necessary return shipping when a return is required. We will arrange a prepaid label or agreed reimbursement. Please agree the instructions with us before purchasing a return service. See our Refund Policy for refund amounts and applicable shipping refunds.

Contact support@cleangortech.com promptly with your order number and a description of the issue. Keep the packaging and useful photos when practical. If photos cannot show the problem, describe it so we can help.

We will review the issue and explain the appropriate next step, which may be a refund, replacement or missing-part shipment. Prompt reporting helps the investigation; it does not replace the 30-day return request period or applicable consumer rights.

Within 3 business days after your return reaches the designated return facility, we inspect it, notify you of the outcome and submit an eligible refund to the original payment method.

Bank and payment processing take additional time. A Shopify Payments refund can take up to 10 business days after issuance to reach your account. Contact us if the expected period has passed so we can help trace it.

Purchases made through Amazon or another retailer follow that seller’s order and return process. Contact the seller through the original order for returns or payment questions. For a question about a Cleangor product, you can also contact us with the product name and purchase details.

Our store uses Shopify checkout. We accept Visa, Mastercard, American Express, Discover and Diners Club, plus Amazon Pay, PayPal, Shop Pay, Apple Pay and Google Pay where available. Supported options are displayed at checkout and may vary by country, device, bank and eligibility. Check the available options before paying. For more details, see Payment Information.

Enter payment details only through Shopify checkout’s payment interface. Cleangor does not ask you to email full card numbers, security codes, bank passwords or authentication codes, or to pay an individual’s account. If a payment request looks unusual, contact support@cleangortech.com independently before proceeding.

Check that your payment details and billing address are correct, then contact your bank about the decline or choose another method offered at checkout. If the payment outcome is unclear, check for an order or payment confirmation before trying again. Our support team can check whether an order or payment was recorded.

Our current offers include 50% off the lower-priced item for every two eligible items with CLG2ND50, 25% off with CLG25, and automatic savings of $10 off $50+, $30 off $100+ or $50 off $150+. One offer applies per order; they cannot be combined. See Discount Rules for dates and full terms.

Enter your code in the discount field at checkout and check that the discount appears before paying. Eligibility, minimum quantities or spend, expiry dates and combination rules depend on the offer. If a code is not accepted, review the offer and our Discount Rules or contact us for help.

The $15 free-shipping threshold is based on the merchandise subtotal after applicable product discounts.

Our US store prices and checkout currency are US dollars (USD). Any applicable tax and shipping charge, along with your discount and complete total, are shown at checkout before payment. Separate charges from your bank or payment provider follow that provider’s terms.

Check the email address used at checkout, including the spam folder, for your order confirmation. If you cannot find it or need help with purchase documentation, email support@cleangortech.com with your order number if available and the email used for the purchase. Do not include payment card credentials.

Email support@cleangortech.com or use our contact form. For an order question, include your order number and the email used at checkout. For a product question, include the product name or link and the option you are considering.

Support is available 24 hours a day, seven days a week, with an initial reply within 24 hours. The time needed to resolve a delivery issue or return depends on the investigation or return process.

Cleangor is operated by Kingje Brands LLC. We offer practical products for home, kitchen, cleaning, garden, tools, personal care, office and pets. Learn more in Our Story.