Refund policy
Last updated: October 27, 2026.
This policy applies to Cleangor home, kitchen, cleaning, garden, personal-care and related products purchased directly from cleangortech.com, operated by Kingje Brands LLC. Purchases from another retailer follow that seller's return process. Orders placed before this update retain the applicable terms offered when purchased. Nothing in this policy limits rights required by applicable law.
Refunds & Exchanges
1. 30-Day Quality Support Guarantee
Report a manufacturing defect, shipping damage, missing parts, an incorrect item or a product that does not work as intended within 30 days after delivery. For an eligible quality issue, you may choose a free replacement or a full refund for the affected product. This guarantee does not cover a change of mind.
2. Eligible Returns
Quality-related return or refund requests must be reported within 30 days after delivery. Keep your order confirmation or other proof of purchase. Opening the product for normal inspection or testing does not make a genuine quality claim ineligible.
3. Non-Eligible Returns
We do not accept non-quality returns because a product is no longer wanted, does not suit a personal preference, or has been opened or used. Requests outside the 30-day period and returns with missing packaging, manuals or accessories may be ineligible. Missing parts supplied with an order, and packaging opened during normal inspection, do not by themselves exclude a valid quality claim. Applicable statutory rights remain unaffected.
4. Return Conditions
Keep the original packaging, tags, instructions and included components where available, and avoid further use after discovering a problem. Include them with an authorized return. Normal inspection or testing remains allowed for quality claims. Clearance items and separately sold accessories are final sale for non-quality returns; this does not remove applicable quality remedies or statutory rights.
5. Return Shipping Costs
A. Quality issues or shipping damage
For an approved defect, shipping damage, missing-part or wrong-item claim, Cleangor covers necessary return shipping and replacement shipping. We provide a prepaid label or an agreed shipping reimbursement. Contact us before paying for a return service.
B. Customer-related reasons
Change of mind, personal preference, an incorrect customer-provided address or a refused delivery are not quality issues and do not qualify for free return shipping under this guarantee. We will explain any applicable next steps before you send anything back. Mandatory consumer rights still apply.
How to Start a Return
- Email support@cleangortech.com within 30 days after delivery. Include your order number, product and option, a description of the issue and useful photos when available. If a photo cannot show the fault, describe it instead.
- Wait for approval and the return authorization, label or actual return address. Do not send products to our company mailing address.
- If a return is required, pack the item securely with its available original components and keep the tracking information.
European Union 14-day cooling-off period
Where goods are delivered into the European Union and the statutory withdrawal right applies, you may cancel or return the order within 14 days without giving a reason. Keep proof of purchase and preserve the product and packaging; mandatory rules on inspection, condition and withdrawal prevail. This clause does not expand our current U.S.-only delivery service.
Refund Processing Time
Within 3 business days after an authorized return reaches the designated facility, we will inspect it, explain the outcome and submit an eligible refund to the original payment method. Business days exclude weekends and public holidays. A full quality-related refund includes the amount actually paid for the affected item, applicable tax and any attributable original shipping charge.
Bank processing is separate: after a refund is issued, it can take up to 10 business days to reach your account. Contact support@cleangortech.com if this period has passed or the refund fails. We do not charge a restocking fee or retrospectively charge outbound shipping solely because an eligible return reduces an order that originally qualified for free shipping.
For an order cancellation or change, contact us promptly, preferably within 24 hours. We will check whether fulfillment can still be stopped or changed. Support is available 24/7 with an initial reply within 24 hours.